Privacy Policy

Mavialand Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Introduction

This Privacy Policy applies when you visit our website at www.mavialand.com, fill out our forms, participate in our events, or communicate with one of our customer service representatives. By using our services, you consent to the collection and use of your personal information in accordance with this policy.

We will treat your personal information as confidential and in accordance with applicable data protection legislation. If you disagree with anything in this Privacy Policy, please do not use our website or provide personal information to us.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our services.

a. Information You Provide

• Full name and contact details (email, phone, address)
• Property preferences and search criteria
• Budget range and financing requirements
• Identification documents (where legally required)
• Communications and correspondence with our team

b. Information We Collect Automatically

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring website and search terms
• Location data (with your permission)

3. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. This allows us to:

• Respond to your inquiries and property requests
• Arrange viewings, valuations, and appointments
• Send you relevant property listings and updates
• Improve our website functionality and user experience
• Comply with legal and regulatory obligations
• Detect and prevent fraud or other unauthorised activity

4. Legal Basis for Processing

We only process your personal information where we have a legal basis to do so. We rely on the following grounds:

• Contract: where processing is necessary to perform our services for you.
• Legitimate interests: to operate, promote, and improve our business.
• Legal obligation: where we must comply with applicable law.
• Consent: where you have given us permission, e.g. for marketing communications.

5. How We Share Your Information

We may share your personal information with trusted parties in the following circumstances:

• Service providers who support our operations (e.g. IT, hosting)
• Solicitors, surveyors, or partners involved in a transaction
• Regulatory authorities and law enforcement where required
• A buyer or successor entity in the event of a business sale or merger

We never sell your personal data to third parties for their own marketing purposes.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience, analyse site traffic, and deliver relevant advertising. Strictly necessary cookies are essential for the website to function, while non-essential cookies are only used with your consent.

You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect the functionality of the website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.

8. Data Security

The security of your information is very important to us. We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to your information is restricted to authorised personnel on a need-to-know basis.

While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to rectify inaccurate or incomplete data
• The right to request erasure of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@mavialand.com.

10. International Transfers

Your personal information may be transferred to, and processed in, countries other than your own. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: